North Lincolnshire Council's Sport, Leisure and Culture Service is committed to continuous improvements and ensuring that the services we provide meet your expectations. We value your views and would therefore be grateful if you could spend a few minutes completing this new survey. Each completed survey will go into a monthly prize draw to win some great competition prizes.

1.	Date of visit.

2.

Please tick the venues/service that you are currently visiting?

--Click Here--Ancholme Leisure CentreArts, The Buzz, Rural Touring, Big Sky Festival,Baysgarth Leisure CentreEpworth Leisure CentreThe PodsIndoor Bowls CentreBrigg Recreation Ground, Bottesford Sports Hall, Co-op Sports Ground, West Common Lane playing fields, Quibell Park.Riddings PoolSport, Play and Community Development (On Target, Street Sport, Active Aging, Jog North Lincs, Back to Sport)Normanby Hall Golf Course or Kingsway Golf Course20-21 Visual Arts CentreNorth Lincolnshire MuseumNormanby Hall Country ParkOther

3.	Please provide your full postcode.

4.	Please tick any other venues/services that you currently use?
	Ancholme Leisure Centre		Riddings Pool
	Arts, The Buzz, Rural Touring, Big Sky Festival		Sport, Play and community Development (On Target, Street Sport, Active Aging, Jog North Lincs, Back to Sport)
	Baysgarth Leisure Centre		Normanby Hall Golf Course or Kingsway Golf Course
	Epworth Leisure Centre		20-21 Visual Arts Centre
	The Pods		North Lincolnshire Museum
	Indoor Bowls Centre		Normanby Hall Country Park
	Brigg Recreation Ground, Bottesford Sports Hall, Co-op Sports Ground, West Common Lane playing fields, Quibell Park.		Other

5.	On a scale of 1 to 5 how IMPORTANT are the following to you (1 being lowest and 5 being highest)
		1		2		3		4		5
	Overall impression of the service/venue?
	Staff friendiness and helpfulness?
	Accessibility of the venue?
	Quality of equipment/displays?
	Quality of support and advice given?
	Value for money?
	Efficiency in dealing with requests and queries?
	Usefulness of promotional materials?
	Cleanliness of service/venue?
	Opening times?

6.	On a scale of 1 to 5 how SATISFIED are you with the following? (1 being lowest and 5 being highest)
		1		2		3		4		5
	Overall impression of the service/ venue?
	Staff friendliness and helpfulness?
	Accessibility of the venue?
	Quality of equipment/displays?
	Quality of support and advice given?
	Value for money?
	Efficiency in dealing with requests and queries?
	Usefulness of promotional materials?
	Cleanliness of service/ venue?
	Opening times?

7.	Do you have any further comments regarding question 5 or 6?

8.	On average how long did you spend within the venue/ service today?
	Less than 15 minutes
	15 -30 minutes
	30 minutes to 1 hour
	Over 1 hour

9.	Including yourself, how many people accompanied you on your visit today?
	How many adults
	How many children (under 16 years)
	How many females
	How many males

10.	Including yourself, how many people are there in the age groups below?
	Up to 5 years
	6-12 years
	13-19 years
	20-34 years
	35-64 years
	65 years or over

11.	How did you find out about our venue/ service?
	Direct magazine		Events leaflets
	Local radio		Previous user
	Tourist information centre		e-mail
	Outdoor poster boards		Local newspaper
	Word of mouth		Plings
	Social media		Sport, Leisure and Culture e-newsletter
	North Lincolnshire Council website		Normanby Hall Country Park e-newsletter
	Other website (Not North Lincs Council)		Other
	Tourism guide book

12.	Do you have any further comments?

13.	Overall how would you rate the standard of customer satisfaction you receive when visiting our venues/ services?
	Excellent
	Good
	Average
	Below
	Don't know

14.	If you would like to be added to the Sport, Leisure and Culture mailing list to receive details of events and activities taking place, please tick below.
	Please tick this box (only if you agree to your details being added to the mailing list)

15.	Please provide your full name below including title.

16.	Please provide your address below.

17.	Please provide your e-mail address if you wish to receive e-newsletters.

18.	Please provide your mobile number if you wish to receive SMS updates

Thank you for taking the time to complete YOUR VOICE. The information provided will be used for monitoring purposes and improving customer experience. Each monthly prize draw will take place on the 1st of every month until December 2012. The winner will be the first completed survey drawn at random. All questions and detail sections must be completed in order to be entered into the draw. Prizes include Normanby Hall Country Park season tickets, 20-21 Visual Arts centre gift shop vouchers to the value of £20, and vouchers for The Pods. Winners will be notified by e-mail or phone.